Man with Van Winchmore Hill Terms and Conditions

Introduction

These Terms and Conditions set out the basis on which Man with Van Winchmore Hill provides removal, transport and related services within its service area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

References to we, us or our refer to Man with Van Winchmore Hill as the service provider. References to you or your refer to the customer who books or uses our services, whether as an individual, business, landlord, tenant or other organisation.

Scope of Services

We provide man and van services, small and medium removals, local household and office moves, collection and delivery of items, and related loading and unloading services. The exact scope of services for each job will be agreed at the time of booking, based on the information you provide.

Unless expressly agreed in writing, our services do not include packing or unpacking, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or specialist handling of high-value, fragile or bulky items. Where we agree to undertake such tasks, additional charges may apply and you remain responsible for ensuring items are safe and suitable for transport.

Booking Process

You may request a quotation by providing clear and accurate information about the property locations, access, parking arrangements, number and type of items, floors, staircases, lifts and any special requirements. Quotations are based on the details you provide and are subject to amendment if those details are incomplete or inaccurate.

A booking is only confirmed once we have accepted your request and you have agreed to the quoted price and any applicable terms, including any deposit requirements. We reserve the right to decline any booking request at our discretion.

You are responsible for ensuring that all information supplied at the time of enquiry and booking is complete and correct, including addresses, dates, times, property type, access restrictions and the volume and nature of goods to be moved. If on arrival we find that the job differs materially from what was described, we may adjust the price, change the service offered, or in serious cases refuse to carry out the work.

Any time or date for arrival and completion is an estimate only. While we make reasonable efforts to meet agreed times, we do not accept liability for minor delays caused by traffic, weather, access issues or other circumstances beyond our reasonable control.

Prices and Quotations

Prices are typically based on hourly rates, fixed quotes or a combination, taking account of driving time, loading and unloading time, number of workers required, distance, and any additional services requested. All quotations are provided on the understanding that there will be suitable access and that the volume, weight and nature of items match the information given by you.

We may revise the price if:

There are additional items not mentioned at the time of booking.

Access is more difficult than described, for example long walking distances, restricted parking, narrow staircases, no lift or unexpected obstacles.

We are required to carry items above the first floor without suitable lift access and this was not disclosed.

There are delays not caused by us, including waiting time for keys, paperwork, or your failure to be present at the agreed time.

Any revision to the price will be explained to you as soon as reasonably possible. If you do not agree to the revised price, we may cancel the service and charge a reasonable fee for any time and costs incurred up to that point.

Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due on completion of the job or in advance for certain services. Unless otherwise agreed, payment must be made in full on the day of the service, immediately upon completion and before the van is unloaded at the final destination.

We accept common UK payment methods as advised at the time of booking. You are responsible for ensuring that you have the means to pay at the agreed time. If payment is not made when due, we reserve the right to:

Withhold unloading of goods until payment is received in full.

Apply reasonable charges for waiting time and storage where applicable.

Charge interest on overdue sums at the statutory rate until payment is received.

All charges are stated exclusive of any applicable taxes unless otherwise specified. You are responsible for any bank charges or fees associated with your chosen payment method.

Customer Responsibilities

You must ensure that:

All items are safely packed, secured and ready for loading at the agreed start time, unless packing services have been expressly agreed.

Items are safe to handle and transport and do not pose a risk to our staff, vehicles or other property.

All boxes are reasonably packed and not excessively heavy, and fragile items are clearly marked and suitably protected.

You, or a responsible adult authorised by you, are present at both collection and delivery addresses to direct our staff and to check that the correct items are moved.

All important, valuable or personal items such as jewellery, cash, important documents and electronic data are kept with you and not included in the general removal load.

You have arranged any necessary parking, permits or access permissions at both collection and delivery locations. Any parking fines or penalties resulting from your failure to arrange suitable parking will be your responsibility.

Restrictions on Goods

We will not knowingly carry any goods that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including but not limited to gas cylinders, fuel, paints, solvents, chemicals, firearms, ammunition, illegal drugs or stolen goods.

We also do not accept responsibility for perishable items, live plants, animals, or items requiring special temperature control. If such items are transported, it will be entirely at your own risk and only where we have expressly agreed to do so.

We may refuse to transport any item that we reasonably consider unsafe, unlawful, excessively heavy, poorly packed, or likely to cause damage to our vehicle or other items.

Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the amount of notice given.

Where you cancel:

More than 7 days before the scheduled service date, we will normally refund any deposit less any reasonable administration costs.

Between 7 days and 48 hours before the scheduled service date, we may retain part or all of the deposit to cover our lost booking time.

Less than 48 hours before the scheduled service date, we reserve the right to charge up to the full quoted amount, particularly where we are unlikely to replace the booking at short notice.

Any amendments that significantly change the scope, date, time or duration of the job may be treated as a new booking and subject to revised pricing and availability. We will try to accommodate changes but cannot guarantee that requested amendments can be made.

We reserve the right to cancel a booking or suspend the service if you fail to comply with these terms, provide misleading information, or if we consider that the job would pose an unacceptable risk to safety or property. In such cases we may charge for any time or costs already incurred.

Delays and Access Issues

You must ensure that we have clear and safe access to both collection and delivery premises at the times agreed. If we are delayed or prevented from completing the work due to factors outside our control, including but not limited to waiting for keys, your lateness, incomplete packing, restricted access, or actions of third parties, we may charge for waiting time at our standard hourly rate.

We are not liable for delay or failure to perform any part of the service where caused by events beyond our reasonable control, including traffic congestion, road closures, adverse weather, accidents, mechanical breakdowns, or public transport disruption. In such circumstances we will take reasonable steps to complete the service as soon as possible or to arrange an alternative time.

Liability for Loss or Damage

We will take reasonable care of your goods while they are in our possession. Our liability for loss of or damage to goods, and for any other loss arising from our services, is subject to the limitations set out in this section.

We are not liable for:

Any loss or damage arising from your failure to pack items properly, including boxes that are overloaded, poorly sealed or not suitable for the contents.

Damage to furniture or other items that are not adequately dismantled where necessary or that must be forced through tight spaces, narrow doorways or stairways at your request.

Loss of or damage to items of high value, including but not limited to cash, jewellery, watches, antiques, fine art, collectibles or electronic devices, unless we have specifically agreed in writing to transport such items and you have provided a written valuation in advance.

Any indirect or consequential loss, including loss of income, business, profits, contracts, or use of goods, even if we have been advised of the possibility of such loss.

Our total liability for any claim arising out of a single job, whether for loss of or damage to goods or for any other claim in contract or tort, shall not exceed a reasonable sum having regard to the value of the goods moved, subject always to any insurance arrangements in place. You are strongly advised to maintain adequate insurance cover for your own goods before, during and after the move.

You must inspect your goods as soon as reasonably possible after completion of the service. Any visible damage or apparent loss should be reported to us on the day of the move or within a short reasonable period thereafter. Failure to notify us promptly may affect our ability to investigate and may limit any compensation that might otherwise be payable.

Insurance

We operate with reasonable care and attention, and we may hold cover appropriate for our business. However, our service is not a substitute for your own contents or business insurance. You remain responsible for obtaining appropriate insurance for your belongings and for any special or high value items.

Where you make a claim, we may require evidence of the value and condition of the goods concerned, including receipts, photographs or other reasonable proof. Any payment or contribution towards repair or replacement will be based on the age and condition of the item at the time of loss, and not on a new-for-old basis unless we specifically agree otherwise.

Waste and Disposal Regulations

We comply with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been explicitly agreed in advance as part of the job.

We will not transport hazardous or regulated waste, including chemicals, asbestos, clinical waste or similar materials. Where disposal of items is agreed, we will dispose of them through appropriate lawful channels, such as licensed waste sites or reuse and recycling facilities as appropriate.

You are responsible for accurately describing any items that you wish us to remove for disposal, and for confirming that you have the right to dispose of them. You must not request us to remove items that are illegally dumped or that you are not entitled to discard. Any fines, penalties or legal costs arising from unlawful disposal resulting from your instructions may be passed on to you.

Complaints and Disputes

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns. Most problems can be resolved quickly by discussion at the time of the move or shortly afterwards.

Where a dispute cannot be resolved informally, you and we agree to attempt to resolve the matter in good faith before considering legal action. Nothing in these terms affects your statutory rights under UK consumer law.

Data Protection and Privacy

We will use your personal information only for the purposes of administering your booking, providing our services, processing payments and, where you agree, keeping you informed of relevant services. We will not sell or share your personal data with third parties other than where necessary to provide the service, comply with the law, or protect our legitimate interests.

By using our services, you consent to the collection and use of your personal information for these purposes in accordance with applicable UK data protection laws.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services, except where consumer law provides you with additional rights to bring proceedings in another jurisdiction.

General Provisions

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that part shall be deemed severed from the remaining terms, which will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

These Terms and Conditions, together with the details agreed in your booking confirmation, constitute the entire agreement between you and us relating to the services provided. Any variation to these terms must be agreed in writing by us.

By confirming a booking or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.