Terms and Conditions for Man With Van Winchmorehill

These Terms and Conditions set out the basis on which Man With Van Winchmorehill provides moving, transport, and related services to customers in the UK. By making a booking, confirming an order, or allowing us to begin work, you agree to these terms. They are designed to create clarity about what is included, how services are booked and paid for, and how responsibility is shared between the customer and the service provider.

The words “we”, “us” and “our” refer to the service provider operating under the Man With Van Winchmorehill name. The words “you” and “your” refer to the customer, client, or person requesting the service. These terms apply to residential moves, small office relocations, item transportation, loading and unloading, and other agreed van services unless a separate written agreement states otherwise.

Important: it is your responsibility to read these terms carefully before booking. If anything is unclear, you should raise it before the service date so that any assumptions can be corrected in advance. These terms are intended to support fair use of the service and reduce misunderstandings on the day of collection, transit, or delivery.

1. Booking Process

A booking with Man With Van Winchmorehill is only confirmed once we have agreed the service details and, where required, received the relevant deposit or written acceptance. The booking may be made by phone, email, online form, or another approved method. A booking request is not a guarantee of availability until we confirm it.

When making a booking, you must provide accurate information about the items, addresses, access conditions, timing, any stairs or lifts, parking restrictions, and any special handling requirements. If you use Man with Van services and the details later prove to be materially different, we may need to revise the quote, change the vehicle size, adjust labour, or decline to complete the service safely.

The quote given at the time of booking is based on the information supplied by you. If the job changes before or during the appointment, for example due to extra items, waiting time, or difficult access, the price may be amended. Any change will be explained where reasonably possible before additional charges are incurred.

2. Service Scope and Customer Obligations

Our service normally includes loading, transporting, and unloading agreed items using a suitable van and the labour level booked. Unless expressly included, services do not automatically cover packing materials, dismantling, assembly, specialist lifting equipment, or waste removal. Any extra tasks must be agreed in advance or may be subject to additional charges.

You are responsible for ensuring that goods are ready at the agreed time, packaged appropriately, and suitable for transport. Items must be accessible for safe handling. If items are fragile, valuable, hazardous, dirty, or unusually heavy, you must tell us beforehand. The customer using Winchmorehill van hire services or any associated moving support must take reasonable steps to protect property, furniture, and access routes.

We may refuse to move items that are illegal, unsafe, improperly packaged, contaminated, or likely to cause damage to vehicles, people, or other property. This includes, without limitation, items that are leaking, sharp, unstable, or pose a risk under UK health and safety expectations. If a refusal occurs for safety reasons, any charges already reasonably incurred may still apply.

3. Payments and Charges

All fees must be paid in accordance with the agreed payment terms. Unless stated otherwise, payment is due on completion of the job or before unloading, depending on the agreed arrangement. We may request a deposit for advance bookings, especially where a vehicle and crew are reserved for a specific date and time.

Accepted payment methods will be confirmed at booking. If payment is made by bank transfer, card, cash, or another approved method, it must clear in full. Any processing fee charged by a payment provider is payable by you if the provider passes the fee on and this has been made clear in advance. Man With Van Winchmorehill may also charge waiting time, congestion delays, extra labour, or additional mileage where these are not included in the original estimate.

All prices are quoted in good faith based on the available information. However, if the actual service differs from the original booking details, we reserve the right to adjust the final invoice to reflect the additional time, resources, or risk involved. In the event of late payment, we may charge interest or recover reasonable collection costs where permitted by law.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking, but notice must be given as early as possible. The closer the cancellation is to the booked date, the more likely it is that a cancellation fee will apply because the vehicle, driver, and labour may already have been allocated. Any deposit paid may be non-refundable if the cancellation falls within the stated notice period.

If you are not ready at the agreed time, or if access is blocked, the appointment may be treated as a late cancellation or an aborted job. For example, if no one is available to provide access, keys, or instructions, or if parking prevents safe loading, we may not be able to wait indefinitely. In such cases, a waiting charge, return visit fee, or cancellation fee may apply.

We will always try to attend on time, but delays can occur due to traffic, weather, road closures, mechanical issues, or circumstances beyond our control. If we are delayed, we will aim to notify you as soon as reasonably practical. Where a significant delay makes the appointment no longer workable, we may offer to rearrange the service. No compensation will be payable for delays caused by events outside our reasonable control, except where required by law.

5. Liability, Risk, and Damage

We will take reasonable care while handling your goods, but liability is limited to the extent permitted by UK law. You remain responsible for ensuring that items are suitably packed unless we have agreed in writing to pack them ourselves. Normal wear, minor scuffs, and pre-existing defects are not our responsibility.

We are not liable for loss or damage caused by inadequate packaging, hidden defects, unstable stacking, items packed by the customer, or instructions given by the customer against our advice. We are also not responsible for damage caused by unavoidable movement in transit where the item was not properly secured or was unsuitable for transport in the condition presented. Customers using a Man with Van service should remove or secure loose parts, mirrors, handles, shelves, and similar detachable components where practical.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Where we are found liable for direct damage to property caused by our proven negligence, our liability will generally be limited to the lower of the repair cost, replacement cost, or the amount reasonably recoverable under any applicable insurance arrangement. We do not accept liability for indirect losses such as missed deadlines, loss of profit, or consequential business interruption unless required by law.

6. Waste Regulations and Disposal Rules

If your booking includes waste collection, disposal, or removal of unwanted items, you must tell us exactly what is to be removed. We will only accept waste that can be handled lawfully and safely. We operate in line with applicable UK waste regulations, including rules relating to duty of care, transfer, transport, and disposal. Waste must not be mixed with hazardous, clinical, or prohibited materials unless expressly agreed and legally permitted.

You must not ask us to dispose of controlled waste, asbestos, solvents, chemicals, gas bottles, electrical items with prohibited components, or any other materials subject to special treatment unless we have specifically confirmed acceptance in writing. If waste is misdescribed, we may refuse collection, reclassify the booking, or charge for any additional handling, storage, or lawful disposal required. We may also request proof of ownership or confirmation that the goods are not stolen or unlawfully abandoned.

Where waste transfer documentation is required, the customer must cooperate fully and provide accurate details. The person arranging disposal remains responsible for the nature of the waste unless the law states otherwise. If a customer tries to conceal regulated items among general waste, we may end the service immediately and report the matter where necessary. This policy helps us maintain compliance and avoid unlawful dumping.

7. Customer Property, Access, and Preparation

It is your responsibility to ensure that the property from which items are collected, and the property to which they are delivered, are accessible at the arranged time. You should check parking arrangements, lift availability, opening hours, security restrictions, and any permit requirements in advance. If access is difficult, additional labour or time may be required, and extra charges may apply.

We may rely on your instructions regarding entry, placement, and handling of items. If you are not present, you may appoint another adult to act on your behalf. That person will be treated as authorised to make reasonable decisions unless you notify us otherwise in writing before the service starts. Please ensure that keys, codes, or instructions are accurate and available when needed.

We are not responsible for disconnection or reconnection of utilities, IT systems, plumbing, appliances, or specialist fittings unless we have expressly agreed to carry out such work. Likewise, we do not guarantee the safe transport of cash, jewellery, documents, or other high-value items unless declared in advance and accepted by us. For especially valuable goods, you should arrange suitable insurance cover.

8. Insurance and Claims

We may hold insurance appropriate to the services offered, but this does not replace your own responsibility for adequate cover where needed. Any claim for loss or damage must be reported as soon as reasonably possible after delivery or completion of the service. You should keep damaged items, photos, and relevant documents available until the matter is resolved.

Claims will not be accepted for items that were not declared, not packed appropriately, or not inspected within a reasonable period after delivery where the issue could have been detected earlier. Any claim made under these terms must include sufficient detail to assess what happened, what item was affected, and the alleged cause of loss or damage. We may request evidence of purchase, condition, or value.

If a claim is valid, our response may include repair, replacement, partial refund, or another fair remedy, depending on the circumstances and the limits of liability in these terms. Any goodwill gesture offered by us does not amount to an admission of legal responsibility unless we state this clearly in writing. These terms do not remove your statutory rights as a consumer where applicable.

9. Events Outside Our Control

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, fire, accident, breakdown, strike action, road closures, government restrictions, power failure, or emergency events. If such an event affects a booked service, we may suspend, postpone, or cancel the job without liability for losses that arise directly from the disruption, except as required by law.

If a force majeure event continues for a significant period, either party may be entitled to rearrange or end the booking where performance has become impractical. We will act reasonably and in good faith when deciding whether the service can proceed. Any sums already paid may be retained only to the extent they cover work already carried out or unavoidable costs already incurred.

We also reserve the right to stop work if continuing would place staff, customers, property, or the public at risk. This includes unsafe weather conditions, violent behaviour, unlawful instructions, or situations where the job cannot be completed lawfully. In such cases, our obligation is limited to making reasonable arrangements based on the circumstances at the time.

10. General Terms and Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

No failure or delay by us in exercising any right under these terms will operate as a waiver of that right. Any variation to these terms must be agreed in writing, and a booking confirmation, invoice, or email may be treated as part of the contract where relevant. These terms represent the standard conditions for Man With Van Winchmorehill unless a separate written contract expressly replaces them.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you are arranging the service on behalf of another person or business, you warrant that you have authority to do so. The customer making the booking remains responsible for payment unless a different payer has been agreed in advance and confirmed by us.